Refund policy

For assistance with annual registration jerseys, please email us at merchandisecustomerservice@soccershots.com.

You may return new, unworn, unused merchandise that is still in its original condition for a full refund of the price paid for the item within 45 days of purchase. Refunds will go back onto the card used to place the order. Please allow up to two weeks from the time we receive your package for your return and refund to be processed and completed.

Final Sale items are not eligible for a return unless they arrive damaged, defective or are lost in transit. Final Sale items include all headwear, soccer balls, socks, and water bottles.

To start the return process, please email us at MerchandiseCustomerService@soccershots.com with your full name, order number and if you would like a refund or replacement due to defective/damaged item. If you have ordered multiple items, please let us know which item(s) you would specifically like to return.

Please note, we do not allow exchanges. If the item(s) you receive is too large or too small, please proceed with the above steps for a refund.